30-Day Money-Back Guarantee: We stand behind our courses with a full 30-day satisfaction guarantee for all students in Canada.
1. Eligibility for Refunds
You are eligible for a full refund if:
- You request a refund within 30 days of purchase
- You have completed less than 25% of the course content
- You are not satisfied with the course quality or content
- Technical issues prevent you from accessing the course content
2. Non-Refundable Items
The following items are not eligible for refunds:
- Courses purchased more than 30 days ago
- Courses where more than 25% of content has been completed
- Physical art supplies or materials (if included in packages)
- One-on-one mentorship sessions after they have been conducted
3. How to Request a Refund
To request a refund:
- Email our support team at refunds@canvasdreamsacademy.ca
- Include your order number and reason for refund request
- Allow 5-7 business days for review and processing
4. Processing Time
Approved refunds will be processed within 5-10 business days using the original payment method. You will receive an email confirmation once the refund has been initiated.
5. Partial Refunds
In certain circumstances, we may offer partial refunds:
- For technical issues that affected course access for extended periods
- For course bundles where only some courses meet refund criteria
- At our discretion for exceptional circumstances
6. Free Courses and Materials
Free courses, catalogs, and promotional materials are not subject to refund policies as no payment was made.
7. Contact Us
Questions about our refund policy? Contact us:
Canvas Dreams Academy
Email: refunds@canvasdreamsacademy.ca
Phone: 1-800-ART-LEARN
Address: Toronto, Ontario, Canada
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